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The KTC Group Limited Quality Objectives consist of:
- Establishing and agreeing on our customer expectations and quality needs.
- Providing products and services that meet customer requirements every time.
- Getting product and customer service ‘right first time’
- Encouraging quality performance based on team involvement, pride in
workmanship and commitment to quality - Making process improvement a part of every job through the use of team
participation and measurement. - Establishing clear responsibilities, authorities, and accountabilities
- Involve employees in continuous improvement.
Our quality policy has been established with the aim of satisfying our Mission
statement which is:
“Our Trusted Service leads the market by focusing on relationships while being
flexible and agile. We have quality products that are competitively priced and
backed by a world-class customer service team. We are genuinely committed to
caring for our clients, making our brand the most trusted in our industry.”