Every member of KTC Group Limited is tasked with delivering customer satisfaction and share responsibility for the delivery of quality products, customer services, and compliance with relevant legislation.
The KTC Group Limited Quality Objectives consist of:
- Establishing and agreeing on our customer expectations and quality needs.
- Providing products and services that meet customer requirements every time.
- Getting product and customer service ‘right first time’
- Encouraging quality performance based on team involvement, pride in
workmanship and commitment to quality
- Making process improvement a part of every job through the use of team
participation and measurement.
- Establishing clear responsibilities, authorities, and accountabilities
- Involve employees in continuous improvement.
Our quality policy has been established with the aim of satisfying our Mission
statement which is:
“Our Trusted Service leads the market by focusing on relationships while being
flexible and agile. We have quality products that are competitively priced and
backed by a world-class customer service team. We are genuinely committed to
caring for our clients, making our brand the most trusted in our industry.”